Frequently Asked Questions

We’ve compiled a list of answers to questions we often get asked. Please browse below and feel free to contact us anytime.

Buying Octane Furniture

Where can I purchase your products?

Octane products are sold exclusively through authorized Octane Seating dealers located across the USA, Canada, Europe and other countries. While we do not sell our furniture directly to the public, many of our dealers sell our products online and in their physical retails stores. Please contact us for a complete list of our Authorized Dealers near you.

Where are your prices?

Selling prices are determined by individual authorized Octane Seating dealers. Contact or visit your nearest Octane dealer for specific pricing.

Do you sell directly to the public?

Octane Seating does not sell directly to the public. We sell our products through our base of Authorized Octane Seating Dealers who are entrusted to provide the best in customer service. Please contact us for a complete list of our Authorized Dealers near you.

Can I get an Octane Seating catalog?

Our website features all of the Octane Seating products and accessories that are currently available. You can view our catalogs, brochures, and detailed dimensions sheets on our Literature and Videos page. If you want us to mail you a physical catalog, please give us a call.

Where can I find dimensions for my seating?

To review dimensions, layouts, and configurations for each of our products, please visit our Literature and Videos page. If you still requires further information, feel free to give us a call.

Are your accessories compatible on all your models?

Our lifestyle accessories will enhance your seating experience. Any accessory that does not need an accessory dock can be used on any of our models. All of our models that have an accessory dock use the same dock which ensures the accessories can be used on all these models. Please note though that our accessories requiring a dock are only meant to be used on Octane furniture - they will not fit on any other brands.

Do you sell risers, and will I need a riser if I purchase more than 1 row of seats?

We do sell risers in different heights for of our models. Whether you need a riser is dependent on many factors such as your room size, screen or TV size, height of your screen from the floor, etc. We suggest contacting an Authorized Dealer to discuss your room layout and proposed seats.

Do all of your models have adjustable headrests?

Our seats offer many features and benefits, but only our HR Series (Headrest Series) offer motorized headrests.

Do you take custom orders?

Octane has both custom and in stock models to accommodate different needs and customer requirements. If you desire further customization to one of our models, we will do our best to accommodate your request. Please contact us and we locate one of our Authorized dealers who are familiar with custom orders.

Which type of upholstery is best for me?

This depends entirely on the circumstances in which you intend to use your furniture. By default, all of our upholstery options are excellent for every day use, including families with children and pets. Our microfibers are made of 100% polyester which are easy to clean and maintain. Our leather gel and bonded leather are both very durable and wipe clean with a damp cloth. Our top grain leathers are protected, meaning they have been treated to ensure long lasting use and easy cleaning. Please visit our Leather & Upholstery page to review all of our options.

How can I find out about the status of my order?

The retailer where you purchased your furniture is independently owned and operated. We do not have access to our retailer’s order management system, therefore you must contact your retailer to obtain tracking information and order status.

Can I supply my own leather or fabric for my order?

Yes, we offer the ability to customize your order with your own leather or fabric. Please contact us for specific yardage requirements and any fabric restrictions or leather restrictions.

How do I become an Octane Authorized Dealer?

We welcome the opportunity of having you join our family of Dealers. Please visit our Become a Dealer page to learn more about our Program and fill out an online application.

What is your product warranty?

We stand behind our products with our solid warranty. Please visit our Product Warranty page for full details.

Furniture Construction

How are your frames constructed?

While each of our models are built with frames that are unique to their specific design, their core construction is consistent. We use solid woods that are kiln dried, which means they resist warping over time. Kiln drying is a process that remove moisture from the wood, so that the wood retains its shape without cracking or bending. All critical structural joints have an interlocking design, ensuring that the assembly is square and the joints are tight. Each joint is fastened and glued for extra strength and durability. Our frames are designed for a lifetime of durability and enjoyment.

What type of power mechanism do you use?

Our power recline motors and linear actuators originate from Germany, providing the best in quality and perfomance. This means our products recline with a whisper quiet motor that is smooth and quick. These components have been tested over millions of use cases and have proven to be exceptionally reliable and stand the test of time.

Are the seats modular and what does this mean?

Our furniture is modular. This means that each recliner is free-standing and when placed adjacent to each other, they form a row of seats. This is a benefit for several reasons. The first is that you can place as many seats next to each other to form your desired row. Secondly, it enables you to carry and move furniture into your room of choice easily and efficiently. For most of our theater seating models, if your doorway is great than 27 inches, then you can easily bring each seat into the room.

What type of springs are used in your furniture?

Our furniture is built with heavy gauge S shaped sinuous springs. Sinuous springs are two dimensional "S" shaped wires that are fastened to the top of the front rail and run from the front to the back of the furniture every few inches apart. These springs are supported by additional wires that cross from side to side. This spring system offers a very supportive and somewhat softer seat.

What is high density foam?

Foam with high weight per cubic foot, high-density foam has a strong cell structure, which makes the material highly durable and long-lasting. Density indicates quality and durability rather than comfort level. High density foam provides more support and prevent the feeling of "falling through" when you sit. Our high resiliency foam will spring back to its original shape more quickly, hold its shape and last significantly longer over time than conventional foam.

Do you wrap your foam in Dacron?

Dacron is a polyester batting that we use to wrap around our foam seats.  It serves a few different purposes, all significant to the look and feel of your cushions. The Dacron is glued and secured to the surface of the cushion to make sure that the wrap does not separate from the cushion. This means that cushions covers will maintain a tight, crisp fit look without any wrinkles. The result is a cushion that is wrinkle-free and has a rounded a softer look.

Do you use gel infused memory foam?

Memory foam offers premium benefits and is an extraordinary material to sit on. First of all, it responds to the shape of your body and will form around you as soon as you sit down. It will give you the right amount of support where needed. So, if you have been experiencing any sort of muscular or joint pain, memory foam toppers are for you. Most of our models use memory foam toppers. The cooling gel captures and distributes heat, allows air flow and helps regulate sitting temperature — keeping you comfortable while you recline.

What is in your seat cores?

In addition to using high density foams, most of our models have pocket coils in the seat cushions, which is a key driver of quality and comfort. These are individually wrapped coils that are grouped and then included in the seat cushion. The longevity of the seat quality is improved using coils over just a foam core that will wear down over years and eventually change shape. With coils, there is less of that risk and it takes its lessons from the mattress market which use a coil concept over a pure foam core. This has proved to be the long term winner in comfort and design.

Do your seats connect to each other?

Our seats are free standing and on average weigh about 120 pounds per seat. Because of this, our seats are free standing and are simply placed next to each other. Once in position they will not move. If you are placing the seats on a wood or tile floor, then some sliding may occur. In this case, we offer a simple and easy seat connector kit that can be purchased from one of our retailers.

Do all seats in the row recline?

Yes, all of our home theater seating models are recliners and recline independently of one another. Our models can be purchased with your choice of power or manual recline. The power recliners have a motor that reclines by the simple touch of a power switch. Our manual recline seats typically use a parachute cord lever. simply release the lever and you can recline back.

Does each power recliner have its own plug?

Yes. Each of our recliners has its own plug, with its power cord measuring around 6 feet long. We recommend using a standard surge protector for each row and plugging that single plug into the outlet if you are low on available outlets.

What is the electricity requirement per motorized seat?

Each seat only requires approximately 1.8 amps. This enables you to use standard wall plugs, residential multi purpose extension cords, and surge protectors.

I received an armless seat, how do I turn the lower LED lights on and off?

An armless seat’s LED baserail light strip connects to the adjacent seat to control the on/off function.

Upholstery Information

Will the color I select match what is pictured on your website?

We highly recommend that you order upholstery swatches from our Authorized Dealers so that you can see and feel the leathers and fabrics in person. Because each computer screen or phone has different resolution and color settings, it is impossible to ensure color consistency online. Our dealers offer free swatches and we encourage you to take advantage of this service.

Where do you source your leathers?

We source our Leather 9000 Luxe Series exclusively from tanneries in Italy, which are hand selected, then flown over to our factories where they are inspected, cut and upholstered onto our furniture. The leather is handpicked from the top third of all hides, is extremely thick, supple, and luxurious. They are aniline dyed, very supple top grain cowhide leather hides. The tannery uses very select hand picked raw materials to attain a very soft hand and drape. Once upholstered, the natural grain provides a quality appearance and richness. This premium leather offers incredible durability along with excellent color consistency. Our Luxe Leather 9000 Series is offered in several different colors, ensuring you’ll find what you desire.

Are your leathers protected or non protected leathers?

Due to the nature of our product, we upholster our furniture with protected leathers so that they can be used on a regular basis, especially for families with pets and children. Protected leathers apply a surface coating which adds more resistance to scuffing or fading. Protected leathers are easy to maintain and stand up to different conditions and uses.

What is bonded leather?

Bonded leather is created when leather scraps and fibers are mixed together, and then formed into a roll using adhesives or other bonding materials. The surface is then embossed with a leather-like texture or grain. Bonded leather is highly durable and comes in many colors and finishes. It also is less expensive than leather, as real leather can be double or triple the price.

What is leather gel?

Leather Gel is a high performance fabric cover, and is currently the most innovative leather-like product on the market with a high end look and feel without the cost. Gel fabric construction is designed to be breathable and durable and has significantly better hydrolysis performance than other leather-like fabrics. Leather gel typically consists of approximately 80% PU and 20% polyester.

What is leather/match?

Leather/match is a commonly used term in the furniture industry that describes furniture that is upholstered using 100% leather everywhere the body touches, and a perfect synthetic match on the areas not touched when seated. Typically you'll have 100% leather on the seat, seat back, footrest, top and front of arms.

Is microfiber durable?

Microfiber is made of 100% polyester and is widely used in the furniture industry. There are many types of microfibers, and they are all extremely easy to clean and maintain. Our microfiber has a velvety feel which is extremely soft to the touch. It is excellent for everyday use and for families with pets and children.

How do I care for microfiber?

Our fabric mill partners recommend regular dusting and vacuuming. Any soiled areas should be cleaned based on the cleaning code of that particular fabric. Our microfibers have the code W - which means it is a water based cleaning. Simply mix a few drops of mild soap with warm water. Before applying to soiled area, it’s best to test on an inconspicuous area of your furniture like the underside or bottom of a cushion. Apply with a clean soft rag or microfiber towel and gently blot the treated area then allow to air dry.

How do I care for leather?

Dusting should be done regularly with a dry cloth (microfiber yields the best results). If vacuuming, be sure to use a soft or brush tip. Although leather is resistant to fading, avoid direct, prolonged exposure to sunlight to prevent fading. Keep leather furniture at least 12” away from heat sources. Avoiding intense heat will help prevent the leather from drying and possibly cracking. Just as with any upholstery, leather can become stained if spills are not cleaned up immediately. Use mild soap and warm water for best results.

What are your COM and COL specifications?

For COM, the fabric must be 54 inches wide and the pattern must be railroaded and requiring no match. For COL, the hides must be in average 50 sq. ft. and be exempt of major flaws. The leather thickness must be between 0.9mm and 1.4 mm. We refuse the right to complete an order after leather inspection. Please contact an Authorized Dealer for the exact quantity of fabric or hides of leather required for a specific item.

Returns & Warranty Claims

How can I return or exchange my product?

Since each of our independent retailers set their own return and exchange policies, you must contact the retailer that sold you the product, as soon as possible. Be sure to have your original bill of sale available.

Can I order replacement parts from you?

Replacement parts whether covered under warranty, or not, must be ordered through the original retailer from which you purchased the furniture.

How do I submit a warranty claim?

All warranty claims must be handled through the Authorized Dealer where the furniture was purchased. Please be sure to have your invoice available to help them process your claim. To read and print our full Product Warranty, please visit our Warranty page.

I have an issue with an item I purchased. What do I do?

We're sorry to hear that you have an issue with one of our products. Please contact the Authorized Dealer that sold you the product and they will help you with your issue.

How long does a repair take?

Our Authorized Dealers have their own nationwide network of furniture repair companies that they work with. On average, the process to contact a technician and schedule a time for the inspection usually takes 1-3 weeks. In addition, the time to repair is also dependent on the availability of any parts needed and the complexity of the issue.

Do you offer returns on custom orders?

Typically all custom orders are final sale only, and each of our Authorized Dealers has their own policies and procedures. Please contact the Dealer where you purchased the furniture and they can provide you with their specific guidelines.

Do you have a service department that can respond to technical questions?

We recommend calling the store or retailer that sold you our products. If you need further assistance, you may email us at support@octaneseating.com and receive answers to any technical questions you may have.