Our Warranty

We take great pride in the way we manufacture each item with our expert craftsmen paying keen attention to every detail, so that our furniture adds comfort to your life. We’ve backed up the quality of our products to make you even more comfortable with your decision to purchase Octane Seating products.

PRO-RATED WARRANTY

This is a pro-rated warranty. Pro-rated warranties reference the cost of parts covered by Octane Seating in the event of a claim. These pro-rated costs are clearly defined in the section “Parts Warranty – Coverage and Limitations” below.

LIMITATIONS

  • All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable.
  • All warranties are limited to manufacturing and material defects that appear under normal, indoor use. Additional limitations described herein apply.
  • Warranties are for repair or parts replacement, in Octane Seating’s sole discretion. REFUNDS ARE NOT AVAILABLE.
  • Octane Seating will pay reasonable and customary rates for labor during the period of the labor warranty. The consumer will be responsible for labor costs after the stated time period.
  • Should there be service required under the warranty then the initial service inspection will be covered by Octane Seating. Octane Seating will not be responsible for any transportation costs. For clarity, should the inspection deem that no repair is necessary then the initial service fee will be payable by the end consumer to the third party.
  • This warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods, chemical treatments, exposure to direct sunlight or color fading. These instances will void the warranty.
  • Warranties do not apply to products used for rental, business, commercial, institutional, in recreational vehicles or otherwise non-residential uses. Warranties do not apply to purchases of floor samples or “AS IS” products except as required by law.
  • Except as set forth in this warranty and to the extent provided by law, in no event will Octane Seating be liable for incidental or consequential damages, even if it had reason to know in advance that such damages were possible.
  • If within the warranty period, identical materials are unavailable at the time of repair or replacement, Octane Seating reserves the right to substitute materials, of equal or better quality. Replacement leathers or fabrics may vary in color or texture from the original due to the inherent nature of leather and dye lot differences.

MAKING A CLAIM

To make a warranty claim or to inquire about concerns with your Octane Seating product, please contact the authorized Octane Seating retailer from where the original purchase was made. When making a claim under this warranty, proof of purchase with the original bill of sale is required. Should this not be available, Octane Seating reserves the right to deny the claim. Octane Seating reserves the right to request photo verification and/or the return of defective parts to its factory at the sole cost of the consumer.

PARTS WARRANTY – COVERAGE AND LIMITATIONS

WOOD FRAME AND SPRING SYSTEM – Five (5) Years
For this five (5) year pro-rated warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1). Octane Seating will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4), and 20% of the cost of parts only in year five (5). In each case, with the exception of the first year, the original consumer will be responsible to pay the balance of the cost of parts.

MOTION RECLINING MECHANISMS – Five (5) Years
For this five (5) year pro-rated warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1). Octane Seating will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4), and 20% of the cost of parts only in year five (5). In each case, with the exception of the first year, the original consumer will be responsible to pay the balance of the cost of parts.

SEAT AND BACK CUSHIONS – Two (2) Years
For this two (2) year warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1), and will cover 80% of the cost of parts only in year two (2). In each case, with the exception of the first year, the original consumer will be responsible to pay the balance of the cost of parts.

ELECTRICAL COMPONENTS AND CONTROLS – One (1) Year
For this one (1) year warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1).

LEATHER, BONDED LEATHER, FABRIC AND VINYL – One (1) Year
For this one (1) year warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1). Leather coverage does not include natural markings, shrinkage, stretching, or variations in grain or color, which occur naturally and prove the authenticity of the leather. Fabric fading, pilling, shrinkage, stretching, wearing quality and color fastness are not covered by this warranty.

LABOR WARRANTY – COVERAGE AND LIMITATIONS
Octane Seating offers a one (1) year warranty for labor and workmanship on all furniture. The warranty takes effect from the date of delivery to the original retail consumer. After one (1) year, the original retail consumer will be responsible for all costs related to labor. See “Parts Warranty – Coverage and Limitations” above for details.