LIMITED WARRANTY

Our products are manufactured with attention to detail and craftsmanship to add comfort to your life. We’ve backed up the quality of our products to make you even more comfortable with your decision to purchase Octane Seating™ products.

PRO-RATED WARRANTY
This is a pro-rated warranty. Pro-rated warranties reference the cost of parts covered by Octane Seating in the event of a claim. These pro-rated costs are clearly defined in the section “Parts Warranty – Coverage and Limitations” below.

LIMITATIONS

  • All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable.
  • All warranties are limited to manufacturing and material defects that appear under normal, indoor use. Additional limitations described herein apply.
  • Warranties are only for repair or parts replacement, in Octane Seating’s sole discretion. REFUNDS ARE NOT AVAILABLE.
  • Octane Seating will pay reasonable and customary rates for labor during the period of the labor warranty. The consumer will be responsible for labor costs after the stated time period.
  • Should there be service required under the warranty then the initial service inspection will be covered by Octane Seating. Octane Seating will not be responsible for any transportation costs. For clarity, should the inspection deem that no repair is necessary then the initial service fee will be payable by the end consumer to the third party.
  • This warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods, chemical treatments, exposure to direct sunlight or color fading. These instances will void the warranty.
  • Warranties do not apply to products used for rental, business, commercial, institutional, in recreational vehicles or otherwise non-residential uses. Warranties do not apply to purchases of floor samples or “AS IS” products except as required by law.
  • Except as set forth in this warranty and to the extent provided by law, in no event will Octane Seating be liable for incidental or consequential damages, even if it had reason to know in advance that such damages were possible.
  • If within the warranty period, identical materials are unavailable at the time of repair or replacement, Octane Seating reserves the right to substitute materials, of equal or better quality. Replacement leathers or fabrics may vary in color or texture from the original due to the inherent nature of leather and dye lot differences.

MAKING A CLAIM

To make a warranty claim or to inquire about concerns with your Octane Seating product, please contact the authorized Octane Seating retailer from where the original purchase was made. When making a claim under this warranty, proof of purchase with the original bill of sale is required. Should this not be available, Octane Seating reserves the right to deny the claim. Octane Seating reserves the right to request photo verification and/or the return of defective parts to its factory at the sole cost of the consumer.

PARTS WARRANTY – COVERAGE AND LIMITATIONS

WOOD FRAME AND SPRING SYSTEM – Five (5) Years
For this five (5) year pro-rated warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1). Octane Seating will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4), and 20% of the cost of parts only in year five (5). In each case, with the exception of the first year, the original consumer will be responsible to pay the balance of the cost of parts.

MOTION RECLINING MECHANISMS – Five (5) Years
For this five (5) year pro-rated warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1). Octane Seating will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4), and 20% of the cost of parts only in year five (5). In each case, with the exception of the first year, the original consumer will be responsible to pay the balance of the cost of parts.

SEAT AND BACK CUSHIONS – Two (2) Years
For this two (2) year warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1), and will cover 80% of the cost of parts only in year two (2). In each case, with the exception of the first year, the original consumer will be responsible to pay the balance of the cost of parts.

ELECTRICAL COMPONENTS AND CONTROLS – One (1) Year
For this one (1) year warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1).

LEATHER, BONDED LEATHER, FABRIC AND VINYL – One (1) Year
For this one (1) year warranty, Octane Seating will cover 100% of the cost of parts and labor in year one (1). Leather coverage does not include natural markings, shrinkage, stretching, or variations in grain or color, which occur naturally and prove the authenticity of the leather. Fabric fading, pilling, shrinkage, stretching, wearing quality and color fastness are not covered by this warranty.

LABOR WARRANTY – COVERAGE AND LIMITATIONS

Octane Seating offers a one (1) year warranty for labor and workmanship on all furniture. The warranty takes effect from the date of delivery to the original retail consumer. After one (1) year, the original retail consumer will be responsible for all costs related to labor. See “Parts Warranty – Coverage and Limitations” above for details.

PRODUCT CARE

Any application of third party product invalidates Octane’s Warranty unless it was purchased along with your Octane Furniture through an Authorized Octane Reseller.

LEATHER CARE
Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration.

  • Protected (Pigmented) and Semi-aniline Leathers
    Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution in an unseen area on the furniture to ensure that the solution does not damage the leather (no leather color transfer on to your cloth). Wipe with a dry cloth.
  • Natural (Aniline) Leathers
    Clean with only a slightly damp cloth. Do not use any type of soap on natural (aniline) leather. wipe with a dry cloth.
  • Bonded Leathers
    Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution in an unseen area on the furniture to ensure that the solution does not damage the leather (no leather color transfer onto your cloth). Wipe with a dry cloth.

FABRIC CARE
We recommend regular dusting and vacuuming. Soiled areas should be cleaned based on the following cleaning code(s) found on your furniture. If cleaning codes are not available, contact your retailer from where you purchased the product.

  • “S” Vacuum frequently or brush lightly. Spot clean only using mild water-free solvent or dry cleaning product. Pre-test small area before proceeding.
  • “W” Use water-based cleaning agents.
  • “WS” Use water-based cleaning agents or mild, water-free solvents.
  • “X” Vacuum or brush lightly and do not use foam or liquid cleaning agents

CAUTIONS

  • Do not move furniture in your home without carefully wrapping the furniture, including corners and feet or the bottom of the furniture, with a protective covering. This will help avoid damage to floors and/or wall surfaces, as well as help to prevent damage to the furniture itself.
  • Do not move furniture on bare hardwood floors. At all times, place the furniture on a protective area rug or protective hardwood felt or rubber pads. This will protect your hardwood floors from potential scratches.
  • Do not expose leather or fabric to ink, bleach, oily substances, fluids, body oils, strong detergents (including laundry detergent), chemicals, and sharp objects as these may cause potential damage.
  • Do not expose leather or fabric to sun or extreme light sources as this will cause fading and potential damage.
  • Use extreme caution when operating the moving mechanisms and electronic components making sure limbs and other obstructions are clear of leg rests and other moving parts before operating.
  • Do not leave reclining seats in the reclining position when not in use.
  • Do not allow children to play on mechanized furniture or to operate mechanisms.
  • Do not stand on chairs, and do not sit on ottomans and do not sit on product arms.

For further information, refer to product instruction sheets and warnings, where applicable. Failure to follow these directions could result in injury and/or damage. If you have questions, contact your authorized Octane Reseller or contact us at www.octaneseating.com.